Follow-Ups

Hertz

They did the old "just throw money" trick. Except it's not really money, it's vouchers, which of course one can't use without renting from them again. To be completely fair, somebody did finally call me, and after going through the whole boring story again, it just seems all so futile. Nothing is going to change in their Atlanta office. They'll just tappy tap tap their way through annoying some other poor traveller on some other day.

Oh, and it turns out that when you use a discount voucher of any kind, they don't give you frequent flyer points. Not sure where that's spelled out, but I'm sure they don't go out of their way to make it obvious.

Consumer Reports

I'm still floored by the incredibly bad "customer service" from this organization. I never got a response to my first web-submitted questions about the subscription. I did, within the course of four days, receive both the January and February issues of the magazine. As of this past Monday, I still had not received the promised books, so I sat down and fumbled my way through their website and submitted another comment/complaint/whatever. I even specifically requested a response.

The books showed up on Tuesday, so at least they've finally fulfilled their obligation. I sat down last night to go to their website and cancel the subscription; clicked on the link that said "Cancel My Subscription" and what do I get? A message telling me to call some 800 number to cancel.

Dear Consumer Reports -- do you even know WTF a website is for? Jeepers.

I wrote CANCEL all over the invoice today and I'll be putting it in the mail "real soon."

Morons.