Sprint Fail

Remember back a few years ago, when Sprint had those ads with CEO Dan Hesse in noirish settings, talking all sincere and stuff about how dedicated they were and all that crap?  And then he offered up "his" email address.  Now anybody who doesn't know that those emails were routed to a foreign country for useless responses probably also believes in unicorns, but I went ahead and sent Danno a message anyway:

Mr Hesse -

The other day, my trusty HTC EVO 4G stopped working and I had to find a replacement phone quickly.  I've been happy with my Sprint service overall, and have been a customer for over ten years, but in purchasing a replacement phone,  Sprint has done everything to make me reconsider my loyalty

- I had to purchase from a third party to get a reasonable price.  The price I got was $50 less than the best price offered to me on the Sprint website, despite my long tenure, and it was a real price, not a price computed after figuring in so kind of bogus rebate.

- The deal I got from the third party site also included a free accessory kit, something I've never seen offered by Sprint.

- The deal I got from the third party will also credit the (ridiculous and bogus) $36 "activation fee" that you insist on charging.  Do you think customers don't recognize pure profit-taking when they see it?

- Once my purchase had been made and processed by the third party, I received a stupid email from Sprint telling me "As of 10/07/2013, the Everything Data 450 plan was added to your account and the Everything Data 450 plan was removed."  Any programmer worth his salt could have supressed that email.

- And then for some reason, Sprint disconnected my mobile number from Google Voice.  Since my current phone is dead, it was very important for me to have the calls go to Google Voice, so I could at least check the voice mails, and I would also have been able to receive and send text messages as necessary.

Despite my 10+ year relationship with Sprint, I am seriously considering cancelling this contract immediately and going with one of your competitors - and trust me, because you are costing me real money by effectively disconnecting my phone due to the Google Voice fiasco, there would be no chance of you receiving an ETF.

Major failures Dan, from start to finish.

Stupid Sprint is Stupid

I sort of broke my phone the other day, and the best deal I found on getting a replacement was via Costco. WHY?  Why can't Sprint give me the best possible deal, since I've been a customer for ten years???  Topic for another post, I guess.

So anyway, last night I logged in to my Costco account and filled out all the information and so on.

Today I received an email from Sprint, helpfully informing me that:

As of 10/07/2013, the Everything Data 450 plan was added to your account and the Everything Data 450 plan was removed

Boy, that was informative.

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