A surprising call just came in from a guy on the Verizon Executive Support-Potomac Region team. We talked about the billing issues, he looked at my account, he too was puzzled by one of the large credits applied to my bill (but said I could keep it) . . . Ultimately it sounds like everything is finally set up properly, albeit five months on from when I first tried to order this.
I still think the customer-facing systems are messed up beyond redemption, and it shouldn't take multiple phone calls, emails and blog posts, plus Executive Support involvement to get some type of resolution. And of course, the next bill still has to be checked to see if we've really reached the finish line on this.
Stand by.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment