Not that I have any regular readers, but if I did, I might refer them to this post for background.
It's happened again. From syncinfo@ford.com to me:
Dear Larry McXXXX,
We're writing to confirm that you have successfully created a SYNC account at http://www.syncmyride.com.
This email goes on to give me Mr Mc's mobile phone number and ZIP code. It also says "If you did not create an account, please contact us immediately" with a link that goes to a quite generic Contact Us page. I filled in their form, saying "hey I'm not that guy" and sent it along. Meanwhile, within three minutes of the first email, another one came in from Sync, this time giving me that guy's "Preferred Ford Dealership." So in case I hadn't looked up the ZIP code in the first message, I really could zero in on the guy's location.
Then another email eight minutes later, this one without so much personal information, but I did notice the line "Ford takes your privacy seriously."
Well, gee, no, Ford, you don't. With a little luck and guesswork, I'm sure I could already have taken over this guy's account if I wanted to. I filled out another form and sent it, and as I was doing so, noticed a link offering contact telephone numbers. I called in and navigated the menus and got somebody on the line who seemed to understand and who said he'd contact Mr. McXXXX and get things straightened out.
But come on, Ford! Taking it seriously means you DO NOT sent out private information to a non-confirmed account. You DO NOT put a link that says "Contact Us Immediately" if you don't have something on the other end of that link that will allow me to contact you, immediately.
I did get a response to one or the other of my form submissions (forty minutes later ....) -- it says "Your SYNC inquiry has been received by the Customer Relationship Center. We will reply to your inquiry within two business days." Two days? So much for "immediately."
But hey, you guys keep on taking it seriously. I'm just going to sit here and laugh.
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